Report a problem – Useful links
Electricity
Water

Emergencies – 0800 783 4444

Report a problem – 0800 707 6445

 
Environmental incident

Environment Agency incident hotline
T: 0800 80 70 60
24-hour service

Report to the Environment Agency if you spot any of the following:

  • collapsed or badly damaged river banks
  • damage or danger to the natural environment
  • dead fish or fish gasping for air
  • flooding from main rivers or the sea
  • people taking water illegally from rivers, streams, canals or underground sources such as wells
  • incidents at Environment Agency-regulated waste sites
  • main rivers blocked by a vehicle or fallen tree causing risk of flooding
  • poaching or illegal fishing
  • pollution to water or land
  • unusual changes in river flow
Friends Against Scams

 

If you have made a payment in response to a scam, contact your bank as soon as possible as they may be able to recover some of your money and will refund you in certain circumstances. You can find more information about asking your bank for help to get your money back through the reimbursement toolkit.

 

Priority Utilities

The Priority Services Register (PSR) is a free UK wide service which provides extra advice and support, including when there’s an interruption to your electricity, gas or water supply.
  • If you use medical equipment/aids which use electricity or water the PSR helps to prioritise help during prolonged supply interruptions. Portable generators or bottled water can be delivered when necessary.

  • Your electricity and gas companies work with local authorities, emergency services and agencies, like the British Red Cross, to provide extra support to people on the Priority Services Register.
  • If you are on mains gas and your supply is interrupted for a prolonged period, we will aim to help you with emergency electrical heating and cooking appliances.
  • You can contact the network operators in the UK 24 hours a day, every day, and get priority updates in a power cut. If your electricity or gas needs to be temporarily switched off to carry out essential maintenance, you will get prior advance notice to allow you to plan ahead.
  • If it helps, we can contact a nominated carer, family member or friend on your behalf

 

Talk Community

Talk Community are bringing Herefordshire together, by connecting people to services, groups, community hubs, events, and information to help them stay well.

Get access to lots of helpful information on their Directory website, or call their friendly customer services team on 01432 260 027 for support.